NEW: Webster Bank Rolls Out New ATMs

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Monday, November 26, 2012

GolocalWorcester Business Team

Webster Bank, a leading regional bank serving businesses and consumers covering Rhode Island, Massachusetts, Connecticut and Westchester County, N.Y., has completed a year-long investment in technology to upgrade its ATMs and provide a best-in-class experience for customers.

All 291 Webster-owned ATMs across the four-state footprint are now personalized, simpler, faster and more convenient as part of their superior customer service. These upgrades include customized settings, touch screens and talking ATMs. For 253 deposit taking ATMs, they now offer even more ease and convenience resulting from envelope-free and image capture enhancements.

“For many of our customers, ATMs are the most popular way to bank. This upgrade is one more way that Webster enables customers to bank how they want, when they want and where they want,” said Jerry Plush, president and COO of Webster Bank.

“This upgrade also allows our branch bankers to devote more time to meet the individual financial needs of our customers.”

Convenient enhancements include: Enabling checks and cash to be deposited without deposit slips or envelopes for quicker, simpler and more convenient deposits of both cash and currency; enhancing receipt options through image capture (picture perfect receipts) give customers actual pictures of deposited cash and a breakdown of currency; installing touch screens means easier navigation of ATMs; providing immediate availability and access to deposited funds; setting “My Favorites” allowing both customers and non-Webster ATM users quicker, faster, and easier transactions at ATMs with Fast Cash, Language (English, Portuguese, Spanish, French, Italian and Polish) and Receipt options.

Webster continues to look at ways in which they can further improve their customers "Better ATM Banking" experience. Customers will have multiple withdrawal options on the screen where they enter their PIN, making ATM withdrawals that much quicker, an ATM Locator service that shows the closest three ATMs and the option to print this information when a machine is being serviced, and additional improvements including reduced screen touches, enhanced graphics, usability improvements, security enhancements, etc.
 

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