MA Health Connector Experiences 18,000 Walk-Ins - Helps Drive Enrollment
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Friday, April 15, 2016
GoLocalWorcester Health Team
The Massachusetts Health Connector put in place a series of improvements to its customer service operations for 2016 Open Enrollment, which ran from November 1, 2015 through January 31, 2016. One of those improvements was an expansion of its walk-in centers.
“Previously, the Health Connector operated two walk-in centers, in Boston and Worcester. Those are open year-round. For 2016 Open Enrollment, the Health Connector opened four more walk-in centers, including a year round center in Springfield, to create more geographically diverse options for residents seeking help,” said the Connector. The walk-in center in Worcester saw 2,983 visits - which ranked it fifth out of the six, for total number of walk-ins.
In other cities, the Health Connector partnered with community health centers. Those were Brockton, Fall River and Lowell, which were chosen as those locations offered space, a staff aware of and trained in enrolling uninsured clients, and access to uninsured residents. This collaboration proved to be beneficial for both the Health Connector and the host health centers.
Overall Results
This past open enrollment saw significant growth for the Health Connector. More than 208,000 individuals enrolled, 41,000 new members and a leading 94 percent retention rate.
Related Slideshow: Check Out The Grades: Massachusetts Hospitals Report Card
A recent survey released by The Leapfrog Group assigns a Hospital Safety Score, using the report card system of A to F to each of the hospitals in Rhode Island. These grades are based on expert analysis of injuries, infections and errors that cause harm or death during a hospital stay.
Let's see how each of Massachusetts' hospitals were graded from highest to lowest:
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Addison Gilbert Hospital
Gloucester, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Anna Jaques Hospital
Newburyport, RI
Fall 2013 Grade: A
Spring 2013 Grade: B
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Baystate Franklin Medical Center
Greenfield, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Baystate Medical Center
Springfield, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
(Photo: John Phelan, Wikimedia)
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Berkshire Medical Center
Pittsfield, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Beth Israel Deaconess Hospital Milton
Milton, MA
Fall 2013 Grade: A
Spring 2013 Grade: B
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Beth Israel Deaconess Medical Center
Boston, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Beverly Hospital
Beverly, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Boston Medical Center
Boston, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Brigham and Women's Hospital
Boston, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Brigham and Women's Faulkner Hospital
Boston, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Cambridge Health Alliance: Cambridge
Cambridge, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Cambridge Health Alliance: Whidden
Everett, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Cape Cod Hospital
Hyannis, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
(Photo: Davee, Flickr)
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Carney Hospital
Dorchester, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Charlton Memorial Hospital: Southcoast Hospitals Group
Fall River, MA
Fall 2013 Grade: A
Spring 2013 Grade: B
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Emerson Hospital
Concord, MA
Fall 2013 Grade: A
Spring 2013 Grade: B
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Hallmark Health System: Lawrence Memorial Hospital of Medford
Medford, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Hallmark Health System: Melrose-Wakefield Hospital
Melrose, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Harrington Memorial Hospital
Southbridge, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Holy Family Hospital
Methuen, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Jordan Hospital
Plymouth, MA
Fall 2013 Grade: A
Spring 2013 Grade: C
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Lahey Hospital and Medical Center
Burlington, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Leonard Morse Hospital
Natick, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Lowell General Hospital
Lowell, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Marlborough Hospital
Marlborough, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Mercy Medical Center of Springfield
Springfield, MA
Fall 2013 Grade: A
Spring 2013 Grade: C
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Merrimack Valley Hospital
Haverhill, MA
Fall 2013 Grade: A
Spring 2013 Grade: C
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Framingham Union Hospital
Framingham, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Milford Regional Medical Center
Milford, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Morton Hospital
Taunton, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Mount Auburn Hospital
Cambridge, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Nashoba Valley Medical Center: A Steward Family Hospital
Ayer, MA
Fall 2013 Grade: A
Spring 2013 Grade: B
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Newton-Wellesley Hospital
Newton, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Noble Hospital
Westfield, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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North Shore Medical Center - Union Hospital
Lynn, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Quincy Medical Center
Quincy, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Signature Healthcare Brockton Hospital
Brockton, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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South Shore Hospital
South Weymouth, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Steward Good Samaritan Medical Center, Inc.
Brockton, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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St. Luke's Hospital: Southeast Hospitals Group
New Bedford, MA
Fall 2013 Grade: A
Spring 2013 Grade: B
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Steward Norword Hospital
Norwood, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Steward St. Anne's Hospital
Fall River, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Steward St. Elizabeth's Medical Center
Boston, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Sturdy Memorial Hospital
Attleboro, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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The Cooley Dickinson Hospital
Northampton, MA
Fall 2013 Grade:
Spring 2013 Grade:
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Tobey Hospital: Southcoast Hospitals Group
Wareham, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Wing Memorial Hospital & Medical Centers
Palmer, MA
Fall 2013 Grade: A
Spring 2013 Grade: A
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Beth Israel Deaconess Hospital: Needham
Needham, MA
Fall 2013 Grade: B
Spring 2013 Grade: A
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Falmouth Hospital
Falmouth, MA
Fall 2013 Grade: B
Spring 2013 Grade: C
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Holyoke Medical Center
Holyoke, MA
Fall 2013 Grade: B
Spring 2013 Grade: A
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Lawrence General Hospital
Lawrence, MA
Fall 2013 Grade: B
Spring 2013 Grade: B
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Massachusetts General Hospital
Boston, MA
Fall 2013 Grade: B
Spring 2013 Grade: B
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North Shore Medical Center: Salem Hospital
Salem, MA
Fall 2013 Grade: B
Spring 2013 Grade: B
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Saints Medical Center
Lowell, MA
Fall 2013 Grade: B
Spring 2013 Grade: B
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St. Vincent at Worcester Medical Center
Worcester, MA
Fall 2013 Grade: B
Spring 2013 Grade: A
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Tufts Medical Center
Boston, MA
Fall 2013 Grade: B
Spring 2013 Grade: A
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Winchester Hospital
Winchester, MA
Fall 2013 Grade: B
Spring 2013 Grade: B
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HealthAlliance Hospital
Leominster, MA
Fall 2013 Grade: C
Spring 2013 Grade: B
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North Adams Regional Hospital
North Adams, MA
Fall 2013 Grade: C
Spring 2013 Grade: A
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U Mass Memorial Medical Center
Worcester, MA
Fall 2013 Grade: C
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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U Mass Memorial Medical Center: Memorial Campus
Worcester, MA
Fall 2013 Grade: C
Spring 2013 Grade: C
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Athol Memorial Hospital
Athol, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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Baystate Mary Lane Hospital
Ware, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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Boston Children's Hospital
Boston, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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Clinton Hospital
Clinton, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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Dana-Farber Cancer Institute
Boston, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded due to lack of publicly available data
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Fairview Hospital
Great Barrington, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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Martha's Vineyard Hospital
Oak Bluffs, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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Massachusetts Eye And Ear
Boston, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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Nantucket Cottage Hospital
Nantucket, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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New England Baptist Hospital
Boston, MA
Fall 2013 Grade: Not Graded*
Spring 2013 Grade: Not Graded*
*Not graded because the hospital did not respond to Leapfrog's voluntary survey
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