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MA Ranks As Having Among the Worst Emergency Room Waiting Times in U.S.

Thursday, June 16, 2016

 

The 10 States With the Worst Emergency Room Response Time

Posted on June 16, 2016 by Tessa Boyce Getty Images/Jonathan Torgovnik

In a health emergency, timing is crucial. Minutes ticking by can literally mean life or death. Recently, HBO's John Oliver critiqued the lackadaisical 911 response in the U.S., stating, "Ubers can find you better than ambulances can. Depending on where you live, [911 dispatchers] may also be underfunded, understaffed and full of outdated technology — which is fine, if you're describing a Radio Shack."

But what happens at the next step, when we arrive at the hospital in an ambulance or on our own? Many people still face a painfully long wait before they are seen by a physician or properly diagnosed. HealthGrove, a health data site that's part of Graphiq, wanted to find out which states have the slowest emergency department response. Using data collected from a Medicare survey of more than 4,000 hospitals, HealthGrove found the 10 states with the slowest emergency response times based their Timeliness Score. The Timeliness Score is a comprehensive score out of 100, based on the following metrics:

  • Patient's total arrival to departure time at the hospital
  • Average time patient spends in the emergency department before they are seen by a healthcare professional
  • Average time patient spends in the emergency department, after the doctor decides to admit them as an inpatient, before leaving the emergency department for their inpatient room
  • Average time patient spends in the emergency department, before they are admitted to the hospital as an inpatient
  • Average time patients who come to the emergency department with broken bones wait before receiving pain medication
  • Percentage of patients who leave the ER without being seen
  • Percentage of patients with stroke symptoms who receive brain scan results within 45 minutes of arrival

The hospital with the patient's longest arrival to departure time is also highlighted in each state. Many hospitals with a slow emergency response are teaching hospitals associated with state universities, but there are a few private hospitals where patients find themselves spending two to three hours in waiting room purgatory.

While highly populated states like New York or California exhibit long emergency wait times on average, hospitals in small states with dense populations have the slowest response times of all. In one state, patients with broken bones have to wait an average of an hour and ten minutes before receiving pain medication. In an emergency, we cannot be too picky with our hospitals, but in many cases a long wait can aggravate the problem.

#10. Connecticut

 

Timeliness Score: 48.06

Hospital With Slowest Response Time: Waterbury Hospital

#9. New Jersey

 

Timeliness Score: 42.92

Hospital With Slowest Response Time: University Hospital

#8. Nevada

 

Timeliness Score: 42.2

Hospital With Slowest Response Time: Spring Valley Hospital

#7. Massachusetts

 

Timeliness Score: 42.19

Hospital With Slowest Response Time: Baystate Medical Center

#6. New Mexico

 

Timeliness Score: 41.99

Hospital With Slowest Response Time: UNM Hospital

#5. Georgia

 

Timeliness Score: 40.33

Hospital With Slowest Response Time: Grady Memorial Hospital

#4. California

 

Timeliness Score: 37.44

Hospital With Slowest Response Time: LAC+USC Medical Center

#3. New York

 

Timeliness Score: 35.2

Hospital With Slowest Response Time: St. Francis Hospital, Roslyn, NY Center

#2. Maryland

 

Timeliness Score: 5.89

Hospital With Slowest Response Time: The Johns Hopkins Hospital

#1. Delaware

 

Timeliness Score: 0

Hospital With Slowest Response Time: Bayhealth, Kent General Hospital

Emergency Department Response by State

 

Research Your Hospital's Response Time and Reviews on HealthGrove

 

Related Slideshow: Waiting Times at Central MA Emergency Rooms - 2016

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#7

Marlborough Hospital 

157 Union Street, Marlborough 

Waiting Time: Average time patients spent in the emergency room before being seen by a doctor

- Average Time: 106 Minutes 

- National Average: 24 Minutes 

- MA Average: 35 Minutes 

Time Until Sent Home: Average time patients spent in the emergency room before being sent home

- Average Time: 201 Minutes 

- National Average: 135 Minutes 

- MA Average: 161 Minutes 

Broken Bone: Average time patients with broken bones had to wait before receiving pain meds

- Average Time: 53 Minutes 

- National Average: 54 Minutes 

- MA Average: 57 Minutes 

Transfer Time: Among patients admitted, additional time spent waiting before being taken to their room

- Average Time: 167 Minutes

- National Average: 96 Minutes 

- MA Average: 122 Minutes

Prev Next

#6

HealthAlliance Hospital 

60 Hospital Road, Leominster 

Waiting Time: Average time patients spent in the emergency room before being seen by a doctor

- Average Time: 79 Minutes

- National Average: 24 Minutes 

- MA Average: 35 Minutes 

Time Until Sent Home: Average time patients spent in the emergency room before being sent home

- Average Time: 183 Minutes 

- National Average: 135 Minutes 

- MA Average: 161 Minutes 

Broken Bone: Average time patients with broken bones had to wait before receiving pain meds

- Average Time: 68 Minutes 

- National Average: 54 Minutes 

- MA Average: 57 Minutes 

Transfer Time: Among patients admitted, additional time spent waiting before being taken to their room

- Average Time: 83 Minutes

- National Average: 96 Minutes 

- MA Average: 122 Minutes

Prev Next

#5

UMass Memorial Medical Center 

55 Lake Avenue North, Worcester 

Waiting Time: Average time patients spent in the emergency room before being seen by a doctor

- Average Time: 64 Minutes 

- National Average: 24 Minutes 

- MA Average: 35 Minutes 

Time Until Sent Home: Average time patients spent in the emergency room before being sent home

- Average Time: 180 Minutes 

- National Average: 135 Minutes 

- MA Average: 161 Minutes 

Broken Bone: Average time patients with broken bones had to wait before receiving pain meds

- Average Time: 63 Minutes 

- National Average: 54 Minutes 

- MA Average: 57 Minutes 

Transfer Time: Among patients admitted, additional time spent waiting before being taken to their room

- Average Time: 197 Minutes 

- National Average: 96 Minutes 

- MA Average: 122 Minutes

Prev Next

#4

Heywood Hospital 

242 Green Street, Gardner 

Waiting Time: Average time patients spent in the emergency room before being seen by a doctor

- Average Time: 40 Minutes 

- National Average: 24 Minutes 

- MA Average: 35 Minutes 

Time Until Sent Home: Average time patients spent in the emergency room before being sent home

- Average Time: 198 Minutes 

- National Average: 135 Minutes 

- MA Average: 161 Minutes 

Broken Bone: Average time patients with broken bones had to wait before receiving pain meds

- Average Time: 66 Minutes 

- National Average: 54 Minutes 

- MA Average: 57 Minutes 

Transfer Time: Among patients admitted, additional time spent waiting before being taken to their room

- Average Time: 128 Minutes 

- National Average: 96 Minutes 

- MA Average: 122 Minutes

Prev Next

#3

St. Vincent Hospital 

123 Summer Street, Worcester 

Waiting Time: Average time patients spent in the emergency room before being seen by a doctor

- Average Time: 33 Minutes 

- National Average: 24 Minutes 

- MA Average: 35 Minutes 

Time Until Sent Home: Average time patients spent in the emergency room before being sent home

- Average Time: 183 Minutes 

- National Average: 135 Minutes 

- MA Average: 161 Minutes 

Broken Bone: Average time patients with broken bones had to wait before receiving pain meds

- Average Time: 48 Minutes 

- National Average: 54 Minutes 

- MA Average: 57 Minutes 

Transfer Time: Among patients admitted, additional time spent waiting before being taken to their room

- Average Time: 139 Minutes 

- National Average: 96 Minutes 

- MA Average: 122 Minutes

Prev Next

#2

Milford Regional Medical Center 

14 Prospect Street, Milford 

Waiting Time: Average time patients spent in the emergency room before being seen by a doctor

- Average Time: 22 Minutes 

- National Average: 24 Minutes 

- MA Average: 35 Minutes 

Time Until Sent Home: Average time patients spent in the emergency room before being sent home

- Average Time: 144 Minutes 

- National Average: 135 Minutes 

- MA Average: 161 Minutes 

Broken Bone: Average time patients with broken bones had to wait before receiving pain meds

- Average Time: 61 Minutes 

- National Average: 54 Minutes 

- MA Average: 57 Minutes 

Transfer Time: Among patients admitted, additional time spent waiting before being taken to their room

- Average Time: 99 Minutes 

- National Average: 96 Minutes 

- MA Average: 122 Minutes

Prev Next

#1

Harrington Memorial Hospital 

100 South Street, Southbridge 

Waiting Time: Average time patients spent in the emergency room before being seen by a doctor

- Average Time: 5 Minutes 

- National Average: 24 Minutes 

- MA Average: 35 Minutes 

Time Until Sent Home: Average time patients spent in the emergency room before being sent home

- Average Time: 104 Minutes 

- National Average: 135 Minutes 

- MA Average: 161 Minutes 

Broken Bone: Average time patients with broken bones had to wait before receiving pain meds

- Average Time: 32 MInutes 

- National Average: 54 Minutes 

- MA Average: 57 Minutes 

Transfer Time: Among patients admitted, additional time spent waiting before being taken to their room

- Average Time: 78 Minutes 

- National Average: 96 Minutes 

- MA Average: 122 Minutes

 
 

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