slides: Top 10 Hospitals in Rhode Island Rated By Patients
Wednesday, March 05, 2014
How do hospitals utilize this data?
"Analysis of HCAHPS and other patient experience data has informed Care New England’s focus on improving patient communication, education and responsiveness at all of our hospitals. Current initiatives include the design and implementation of a system-wide program of routine visits with patients by nurse managers to check on the care and service provided; a patient-centered customer service communication, teach back and service recovery training curriculum for all CNE staff; and a new set of core values which serve a CNE philosophy of care that holds patients, their families and all communities served at the center of all we do," said Raymond O. Powrie, MD and Chief Medical Quality Officer at Women & Infants Hospital.
Powrie continued, "To this end, we have several Family Advisory Councils that have been in place at Women & Infants Hospital and Butler Hospital (also a Care New England hospital, but not eligible for HCAHPS) for a number of years, a new one at Kent hospital, and one is in development at Memorial Hospital. The input of these councils is invaluable in ensuring that our patients and their families have a voice in all decision-making around the patient experience of care."
Related Slideshow: Top 10 Hospitals in Rhode Island Rated By Patients
Using the latest results from the Hospital Consumer Assessment of Healthcare Providers and Systems, also known as the HCAHPS Survey, GoLocal has created a ranking of New England's Best Hospitals Rated by Patients.
Read more about GoLocal's methodology here
#10 Kent County Memorial Hospital
New England Rank: 61
No. of Beds: 359
Kent Hospital is a nonprofit, acute care hospital which serves a number of towns in central Rhode Island. Kent’s Emergency Services Department receives 70,000 visits each year, making it the second busiest in the state.
Highlights: When surveyed, 80% of patients stated that 80% of their doctors communicated well with them, and 78% said that their nurses did.
#9 Rhode Island Hospital
New England Rank: 57
No. of Beds: 719
This private, not-for-profit hospital was founded in 1863 and has been serving Southeastern New England for over 150 years. Rhode Island Hospital acts as a major trauma center for the region, while also providing the Ocean State with the only facility dedicated solely to pediatric care.
Highlights: 78% of patients reported that their doctors always communicated well, and and 76% said their nurses did.
#8 Memorial Hospital
New England Rank: 49
No. of beds: 294
This community hospital has provided primary and ambulatory care services for residents of the Blackstone Valley of Rhode Island and southeastern Massachusetts for 120 years.
Highlights: Memorial’s highest marks were earned for its staff’s communication skills—84% of patients said they were given information about what to do during their recovery at home.
#7 St. Joseph of RI
North Providence, RI
New England Rank: 32
No. of beds: 231
St. Joseph's treated 188 patients in its first year in 1892, and now, it currently serves 99,000 patients annually.
Highlights: Great communication at St. Jospeh got the highest marks from patients--82% said nurses always communicated well, and 80% said the same of doctors.
#6 Roger Williams
New England Rank: 28
No. of beds: 176
Located in one of Providence’s oldest neighborhoods, Roger Williams is a community-owned and governed health care organization that provides some of the most advanced specialty care currently available.
Highlights: RW's highest marks were earned for its staff’s communication skills—86% of patients said they were given information about what to do during their recovery at home.
#5 Women and Infants
New England Rank: 24
No. of beds: 247
One of the nation’s leading specialty hospitals for women and newborns, Women & Infants is the ninth largest stand-alone obstetrical service in the country with nearly 8,400 deliveries per year. In 2009, Women & Infants opened what was at the time the country’s largest, single-family room neonatal intensive care unit.
Highlights: Stellar communication is a hallmark at Women and Infants—82% of patients said they were given information about what to do during their recovery at home.
#4 Westerly Hospital
New England Rank: 9
No. of beds: 125
The Westerly Hospital is a 125-bed hospital featuring private patient rooms that provides Washington (RI) and New London (CT) County residents a wide array of medical, surgical, laboratory and rehabilitative services using state-of-the-art technology in an intimate, community hospital setting.
Highlights: Communication is key at Westerly Hospital—83% of patients said they were given information about what to do during their recovery at home.
#3 Newport Hospital
New England Rank: 6
No. of beds: 129
Founded and funded by Newporters in 1873, Newport Hospital began as a 12-bed cottage hospital on donated land, and now has 129 licensed beds. In 2011, the hospital received its second consecutive designation as a "Baby Friendly" hospital by the World Health Organization and UNICEF.
Highlights: Newport’s highest marks were earned for its staff’s communication skills—86% of patients said they were given information about what to do during their recovery at home.
#2 Miriam Hospital
New England Rank: 5
No. of beds: 247
Founded in 1926, Miriam Hospital is a private, not-for-profit hospital, with a history of providing superior patient care. The hospital is staffed by more than 870 physicians, approximately 50 full-time house staff (medical school graduates), a nursing staff of 500 and more than 2,300 employees.
Highlights: The overall patient experience at Miriam Hospital was incredibly positive—83% said they would definitely recommend the hospital to another person.
#1 South County Hospital
New England Rank: 1
No. of beds: 93
An independent, non-profit, acute-care hospital in Rhode Island, South County Hospital offers the latest advances in technology and a comprehensive range of medical and surgical services to its patients.
Highlights: Great communication is a hallmark at South County--85% of patients said their doctors communicated well, and 85% said their nurses did. Additionally, 91% of patients reported that they were given information about what to do during their recovery at home.