Massachusetts Weekly Unemployment Data
Thursday, May 07, 2020
Since April 20th, around 185,000 claimants have filed for Pandemic Unemployment Assistance (PUA).
Over the last month, the customer service staff at the Department of Unemployment Assistance (DUA) has grown from around 50 employees to over 1300. The remote customer service operation is now making over 25,000 individual contacts per day and DUA continues to host daily unemployment town halls – which are being held in English, Spanish, and Portuguese - and have been attended by over 230,000 constituents. Massachusetts was one of the first states to successfully launch the Pandemic Unemployment Assistance program. Due to DUA's previous efforts to migrate their systems to the cloud, the first unemployment agency in the country to do so, the unemployment online platforms for both regular UI and PUA has maintained functionality throughout the surge in demand.
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