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Tim Cahill: America’s Free Enterprise System is Under Attack

Tuesday, July 24, 2012


Tim Cahill, GoLocalWorcester MINDSETTER™

In 1946, a thirty-year old entrepreneur named Bill Rosenberg drove his food truck from Roxbury to Quincy, making his first stop in front of the Boston Gear Works Factory.  That day he made the first sale for his new company, Industrial Luncheon Service.  He had  borrowed money from his mother and brother-in-law, and invested his life savings to get the business off the ground. Bill had started working at eleven to help support his family, and upon finishing the eighth grade, quit school and began working full time. This new enterprise represented his version of the "American Dream."

By working eighteen hours a day ("from can't see until can't see") that one small catering truck eventually grew to become a fleet of 144. Eventually this hard-working, self-made entrepreneur realized that he could grow his business quicker if he focused only on selling his two most popular and profitable items: coffee and doughnuts.  In 1950, he opened his first free-standing store in Quincy called Open Kettle, which sold only coffee and doughnuts. When it came time to expand, he and his team decided on a catchier name: Dunkin Donuts. Their first franchised store was built in Worcester.

Thus was born one of America's most successful businesses. That success was predicated on two principles: you can't cheat the customer and must reward individual initiative, hard work and sacrifice.  In striving to make "the customer king," Rosenberg's mantra was "we work for the customer and he is the boss." He once said, "you fight with a customer, and all you do is win the argument and lose the customer."

In order to satisfy the second principle, Rosenberg added stores through franchising. He felt that, based on his own experience, the best way to motivate employees was to give them ownership.  He was building on the theme that had proven to be enormously successful for Howard Johnson. Johnson, who had also dropped out of school in the eighth grade and opened his first store in Quincy, had grown his restaurant chain to become one of America's largest and most successful. And he achieved it by giving people ownership through franchising.

Why does any of this matter in 2012? Because the free enterprise system in under assault.   Recently President Obama reiterated on the campaign trail what Senate candidate Elizabeth Warren had stated months ago.  That success in business is owed to government assistance.  Both Rosenberg and Johnson must have rolled over in their graves when the president said, "If you were successful, somebody along the line gave you some help.  Somebody invested in roads and bridges. If you've got a business - you didn't build that.  Somebody else made that happen."

If Bill Rosenberg were alive today he would most likely send a copy of the letter he sent to then President George H.W. Bush in 1991 to President Obama.  In it he stated that "the best way to create a new world order out of the chaos was to apply the principles of democracy and free enterprise." He compared America's rapid post-war growth to the crumbling economy of the Soviet Union as the difference between "franchising and a big, centralized company store."  In other words, the "king" is either the customer or the government.

On that same campaign stop the president said,"I am always struck by people who think, well, it (success) must be because I was just so smart. " On the contrary, Bill Rosenberg once told me,"I am no genius, I didn't  invent anything. Howard Johnson didn't invent ice cream. Ray Kroc didn't invent the hamburger. Colonel  Sanders didn't invent fried chicken. I certainly didn't invent coffee and doughnuts. We all simply found a better system to make it all work.  By rewarding initial initiative, hard work and sacrifice, we all helped make America into the world' s greatest superpower."

That is what the founder of Dunkin Donuts would say if he were alive today.  And he would say it on behalf of every entrepreneur and business in America.

Quotations were excerpted from "Profiles in the American Dream" by Timothy Patrick Cahill (Christopher Publishing 1994).


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Edward Prisby

Stop. Please just stop.

It’s unfortunate to see that, rather than assert itself as central Massachusetts’s on-line resource for in-depth analysis and community engagement, GoLocalWorcester is intent on driving readership by soliciting opinions from washed-up pols attempting second life by nibbling at the edge of stale ideas such as “the government is the problem.”

Isn’t it time for all of us to admit – at long last – that the big government/small government war is over? That, big or small, what we really want is really just “good” government? It’s time to admit that there are some things government does poorly, the same way that there are some things government does well. In the same vein, isn’t it fair to admit that there are some things private enterprise does poorly, the same way there are some things it does well? The trick isn’t to castigate either in the hope of scoring cheap points with a cynical electorate, but rather to figure out which is appropriate in which instance in a dynamic and evolving global business landscape.

Don’t use anecdotes from 1946. Tell me what’s going on right now that informs your opinion. Right now, Massachusetts leads, or is close to leading, the nation in education, GDP and employment. Our communities, through local and state government, make investments in the Commonwealths schools to ensure that each child in each city and town has the skills necessary to compete in the global economy. As a result, Massachusetts produces a highly educated workforce. And as a result of that, businesses come here and are able to compete in a global economy. So yes, success in business IS owed to government assistance. Given all that, how can you credibly say that business is “under attack” by simply suggesting that the public arena has something to do with whatever modest successes we have achieved?

State Street Corp. did not educate your child, K-12. Raytheon did not pave Route 128. Stop & Shop did not lay the utilities that make its super-stores possible. Our communities, working together through government, did all that. Did those businesses pay the taxes necessary to make that happen? Well, sure (I hope. You can’t be *too* sure these days). But so did you and I. We’re all in it together. That, more than anything, is the message of the President and Elizabeth Warren. And there is nothing unfair or untoward about that suggestion.

Harvey Beehive

Edward Prisby....You are correct. Raytheon did not pave 128, the gov't. did. They did it so people could get to their jobs and continue to pay more taxes. The argument you, Obamba, and Warrant are making is so stupid it hurts.

Edward Prisby

Huh? Ahhhhhh... sort of? I want people to work and build a 21st century economy, not based on tech or real estate bubbles, but on actual value added to the global market. This requires education and investment in infrastructure. This produces good workers who are valuable and who, in turn, make money and who, yes, pay taxes to supply us teachers, cops, firefighters and an otherwise with a great community.

What do YOU want?

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