Welcome! Login | Register

The Perils of a Political Strategy Disconnect - Sunday Political Brunch June 24, 2018—The Perils of a Political Strategy Disconnect -…

Bruins Add 5 Players on Day 2 of NHL Draft—Bruins Add 5 Players on Day 2 of…

1.2 Million MA Residents Expected to Travel for Independence Day—1.2 Million MA Residents Expected to Travel for…

Clark Names Jones as its 1st Ever Associate Provost & Dean of Faculty—Clark Names Jones as its 1st Ever Associate…

Becker College Announces New Bachelor of Science in Esports Management Degree—Becker College Announces New Bachelor of Science in…

Monfredo: Learning Doesn’t Take a Vacation - Parents It’s up to You to Help—Monfredo: Learning Doesn't Take a Vacation - Parents…

Fit For Life: The Formula for Fitness—Fit For Life: The Formula for Fitness

10 Great Things to do in Worcester This Weekend - June 22, 2018—10 Great Things to do in Worcester This…

EDITORIAL: RI Politics at its Worst — Last Minute Legislation Moving For PawSox Owners—EDITORIAL: RI Politics at its Worst — Last…

Finneran: Don’t Blink—Finneran: Don't Blink


Smart Benefits: The Rise of AI

Monday, February 19, 2018


Artificial intelligence (AI) and robotics technologies are in use in many industries to manage tasks previously performed by people. But now it’s also being used in employee benefits and HR to change the speed and efficiency of processes, gain valuable insights and boost engagement. Here are some ways new cognitive tools are impacting the industry.

  • Recruitment: AI analytics can help with talent selection and job matching.
  • Training: An organization’s training and development goals can be analyzed with human factors like current skills and learning styles to identify the best matching training requirement for an individual.
  • Onboarding: Chatbots can answer questions quicker from structured data in databases, freeing up staff from answering predictable and repeatable inquiries.
  • Compensation Strategies: AI can be leveraged to gain insights into trends and optimized pay and benefits for critical talent or to enable HR professionals to administer flexible compensation.
  • Benefit Utilization: Employers can use AI to learn what the worker does with their benefits after enrollment.
  • Better Engagement: Chatbots can be used for more frequent, targeted outbound engagement, or even to conduct employee surveys.
  • Employee Satisfaction: From analyzing headshots of employees as they enter or leave the workplace to examining the sentiment of emails sent, various machine learning can calculate an employee’s emotional attachment to an organization.


Rob Calise is the Managing Director, Employee Benefits of The Hilb Group of New England, where he helps clients control the costs of employee benefits by focusing on consumer-driven strategies and on how to best utilize the tax savings tools the government provides. Rob serves as Chairman of the Board of United Benefit Advisors, and is a board member of the Blue Cross & Blue Shield of RI Broker Advisory Board, United HealthCare of New England Broker Advisory Board and Rhode Island Business Healthcare Advisors Council. He is also a member of the National Association of Health Underwriters (NAHU), American Health Insurance Association (AHIA) and the Employers Council on Flexible Compensation (ECFC), as well as various human resource associations. Rob is a graduate of Bryant University with a BS in Finance 


Related Articles


Enjoy this post? Share it with others.



Stay Connected — Free
Daily Email